Roles and Permissions allow you to control what each user can see and do within your organization. From this area, you can manage
Many people think of a performance plan as something negative, but it does not have to be. In FiveLumens, performance plans are designed
One-on-one coaching is an essential part of developing both managers and agents. It provides a structured space to review performance, reinforce desired behaviors,
Coaching steps are the individual components that make up a coaching form. Each step helps guide the coaching conversation and record specific information
Coaching is an integral part of the learning and development process for both operations and agents. Within the FiveLumens platform, coaching sessions can