Category Archives: Tutorial
Creating and Managing Performance Plans
- Posted on Oct 24, 2025
Many people think of a performance plan as something negative, but it does not have to be. In FiveLumens, performance plans are designed
Completing Coaching Sessions
- Posted on Oct 23, 2025
One-on-one coaching is an essential part of developing both managers and agents. It provides a structured space to review performance, reinforce desired behaviors,
Adding and Understanding Coaching Steps
- Posted on Oct 23, 2025
Coaching steps are the individual components that make up a coaching form. Each step helps guide the coaching conversation and record specific information
Create and Edit Coaching Forms
- Posted on Oct 20, 2025
Coaching is an integral part of the learning and development process for both operations and agents. Within the FiveLumens platform, coaching sessions can