The question of what learning method to use has plagued training and development professionals for decades. With the advent of new technologies, the
Sitting in the offices for one of the largest online travel agencies we discussed how to improve agent performance and decrease agent turnover.
For many, contact center agent training and contact center coaching are two separate and distinct activities. Contrary to this belief, these two contact
The purpose of the knowledge base is to give users the ability to access links and documents. Create Knowledge Base Content There are
The knowledge base is content that all users, based upon group assignment, can access. This difference between the Course Library and the knowledge