Groups define how your organization is structured within FiveLumens. Each Group represents a distinct part of your business such as a department, affiliate,
Roles and Permissions allow you to control what each user can see and do within your organization. From this area, you can manage
Many people think of a performance plan as something negative, but it does not have to be. In FiveLumens, performance plans are designed
One-on-one coaching is an essential part of developing both managers and agents. It provides a structured space to review performance, reinforce desired behaviors,
Coaching steps are the individual components that make up a coaching form. Each step helps guide the coaching conversation and record specific information
Coaching is an integral part of the learning and development process for both operations and agents. Within the FiveLumens platform, coaching sessions can
Early in my sales management career, I had a pivotal coaching moment that shaped how I think about developing people. A new sales
Having been part of startups and small business to large corporations I have administered and participated in many training programs. Some of them
So often we get caught up in the individual or the trends and neglect to realize the most important fact, that only by
With the advent of the mobile phone, it was predicted that with easy access to the internet that human interactions via the phone